Customer Service Is Dead

   I'm sure you've heard it a million times but evidence continues to mount.

   We were out to dinner this evening at a relatively new (opened in late December) local establishment. Though not a white tablecloth joint, it is somewhat upscale, at least in their own estimation - sufficiently so that they maintain separate menus for lunch and dinner and smoothly (at least in theory) swap out the menus appropriately so that diners for each meal do not see the menu for the other meal.

   This didn't happen exactly right for our dinner. Not only did we get a mixture of lunch and dinner menus but my two year old daughter managed to get a menu with only a single page - the mixed drinks!! Not exactly the kids' menu!

   Anyway, short story long, two of us ordered things off of what turned out to be the lunch menu, were told rather unapologetically by our waiter that those options were not available, and then had to scramble to find something from the correct menu to order.

   The manager did not come over until much later to apologize and nothing was comped or discounted. Very poor form in my humble opinion. Will people ever learn?!